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Password Recovery

If you are unable to remember your password, use the recovery process described below.

On the ONE.AI Login screen, click the Forgot password? link.

Password Recovery

Enter the email address you use to login to your ONE.AI account and click the Submit button. Note that the email field will be outlined in green once you have entered a valid email address.

If you realize you remember your password and do not want to reset it, click the Back to login link to return to the login page. You will be able to login with your current password.

Password Recovery Email

Check your email for a message from ONE.AI with the subject of Recover Your ONE.AI Account Password. You can recover your password in one of two ways.

A) Click the link provided and the recovery code will be processed for you. The Set New Password prompt will display.

B) Copy the recovery confirmation code and then paste it in the field provided on the Password Recovery prompt. Click the Confirm button.

Confirm Password Recovery

You will be prompted to enter a recovery code. Copy the recovery confirmation code from the email and then paste it in the field provided. Click the Submit button.

Set New Password

Note: Your password must be 6-30 characters long. Be sure to create a secure password that contains a mix of letters, numbers, and special characters that you can remember but will be hard for someone else to guess. It’s important to keep the password safe and change it often to protect your data.

Once you have entered your new password, click Set New Password.

If you realize you remember your password and do not want to reset it, click the Back to login link to return to the login page. You will be able to login with your current password.

Login with your new password

Your screen will refresh to the ONE.AI login page where you can enter your new password and login.

 

 

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