As people begin interacting with your chatbot, the ONE.AI system will capture their information and create lead records. To view your leads, click on the Leads option in the Navigation menu.
Keyword…You can search for a lead by first name, last name, or email address.
Select Country: You can filter your list of leads by country as well.
For chats integrated into a website, if you have captured the first and last name, email address, and phone number of a visitor, that information will be displayed for the lead.
For Skype, Facebook, and Telegram chats, the ONE.AI system tries to obtain demographic details from the visitor’s profile. If a profile does not exist or is incomplete, the bot will try to query this information from the visitor during the conversation.
Visits and Page Views data will display for web chats only.